General terms and conditions

Introduction

Welcome to the Itchy Boots webshop (the “Site”). This document makes up the house rules, or what is officially called the General Terms and Conditions (the “Terms” for short). The terms are a legally binding contract between you and Itchy Boots (“Itchy Boots” or “we”) and apply to all Agreements between you and Itchy Boots.

This document sets out your rights and responsibilities when you use www.itchyboots.store, so please read it carefully. By using any of the services here, you’re agreeing to the Terms. If you don’t agree with the Terms, you may not use our services. Still with me? Great, read on!

Definitions

You: the natural person who is not acting in the course of his or her profession or for the running of his or her business and has concluded a (Remote) Agreement or wishes to conclude an Agreement respectively with Itchy Boots.

Product(s): all types of products/items sold or supplied by Itchy Boots.

Agreement: every arrangement between you and Itchy Boots to supply one of more Products, including all arrangements concluded within the framework of an organised system for remote sales of Products.

Offer, order and acceptance

All offers for Products made by Itchy Boots via the webstore are subject to the availability of such Product. An offer shall lapse if the Product to which the offer applies has become unavailable in the meantime. If the Product that you have ordered unfortunately runs out of stock after the purchase order has been placed, we will contact you via the email address that has been provided. If you do not respond within 10 business days, Itchy Boots reserves the right to refund your order in full. All refunds will be made in Euros. You acknowledge and accept the possibility of any deviations in the received amount due to exchange rates in relation to the local currency.

Whilst we attempt to manage stock and cater to the demand as well as possible, Products are limited to the sizes, colors and variants as offered in the webstore. If a particular size, color or variant is not listed in the webstore, it is not, or not currently available for purchase.

On rare occasions, you might find that the Product you receive does not match what you saw online. If that occurs, let us know. We strive to be as accurate as possible. However, we do not warrant that all Product descriptions, images, photographs, pricing and other information are accurate, complete, current, or error-free. In addition, all weights, color and size-dimensions are approximate. Apparent mistakes or apparent errors in the offer do not bind Itchy Boots.

In the event of an error in an order confirmation, in processing an order, in delivering a Product or otherwise, we reserve the right to correct any error and revise your order accordingly, or to cancel the order and refund any amount charged. If you receive an order that you believe contains a mistake, we encourage you to contact us right away so that we may correct the error.

By purchasing a Product through the webstore, you warrant Itchy Boots to be 1) at least 18 years old and 2) legally capable of entering into binding agreements. If either is not the case, a parent or guardian has to accept these Terms on its behalf.

A purchase order is accepted by Itchy Boots once it has been confirmed to you by virtue of a confirmation email of the purchase. At that moment the Agreement is formed.

You are aware that Itchy Boots is always entitled to refuse a purchase order without providing further explanation. Itchy Boots will inform you as soon as possible, in the event of such refusal.

All purchase orders should be made via the webstore. Orders cannot be made via other methods, such as email, social media or telephone.

Pricing and payment

The prices of Itchy Boots Products are quoted in Euros. Prices in your local currency may change due to differences in exchange rates.

Prices exclude VAT as well as delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected the country of delivery.

Prices, VAT, and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

Local import duties and local taxes may be applicable to Products that are shipped. Itchy Boots has no influence on this. You are responsible for the payment of these local import duties and local taxes, which may be imposed once the Product reaches the final destination. Itchy Boots cannot give you an estimation of these local import duties and local taxes.

Prices and listings in the webstore, in the communications by Itchy Boots and/or the advertisements may be incorrect. Itchy Boots is not liable for, nor bound to incorrect prices or factual errors on the webstore, if this is an evident mistake or error. In the case where the value of the Product is higher than the indicated price, Itchy Boots has the right to reject a purchase order.

Payments for all orders must be made by credit or debit card or any of the listed options on the checkout page. Payment by most major credit and debit cards is accepted. Itchy Boots does not accept other methods of payment. When paying by credit or debit card you confirm that 1) the card is registered on your own name and 2) you are entitled to use the card and 3) you have adequate funds to cover card costs and charges that may be connected to the purchase.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason.

If you do not fulfill your payment obligations in due time, you, after Itchy Boots has informed you of the overdue payment and Itchy Boots has granted you a term of fourteen (14) days to as yet your payment obligations and if the payment was not made within that 14-day term, will owe the statutory interest on the remaining outstanding sum and Itchy Boots is entitled to charge the statutory interest for consumer transactions.

Limitations of liability

Itchy Boots shall deliver the Products according to Itchy Boots’ best abilities with the care that may be expected of Itchy Boots. If an error occurs because you have given Itchy Boots incorrect or incomplete information, Itchy Boots cannot be held liable for the loss that arises from that error.

Itchy Boots can only be held liable for direct loss incurred by you which might have arisen from the Agreement between Itchy Boots and you and only insofar stipulated in these Terms.

The compensation for loss to be paid by Itchy Boots due to attributable failure to fulfill an Agreement between Itchy Boots and you on the grounds of which we deliver one or more Products to you, shall, if you demonstrate that you have incurred a loss because of an error of Itchy Boots that could have been avoided if the matter had been handled with due care, Itchy Boots’ liability will always be limited to the sum that is paid out pursuant to Itchy Boots’ liability insurance in the pertinent case, to be increased with the sum of the excess that is not borne by the insurance company (companies) pursuant to the policy conditions.

If, for any reason, the insurance company does not pay out, every liability of Itchy Boots shall be limited to 50% of the sums, sums invoiced and to be invoiced by Itchy Boots to you pursuant to the Agreement (not including turnover tax) to no more than EUR 250,00. The sums and prices intended in this paragraph will be reduced by credit notes demanded by you and granted by Itchy Boots.

With due observance of the provisions stipulated elsewhere in these Terms, Itchy Boots cannot in any case be held liable for damage caused by improper use of the delivered Product(s) or use of the delivered Product(s) for a purpose other than for which it is suitable according to objective criteria.

Itchy Boots is not responsible for any indirect, special, incidental, consequential (such as loss of content, loss of use, loss of time, etc.) or punitive damage, including but not limited to, damaged for personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, caused by a Product defect.

Furthermore, Itchy Boots cannot in any case be held liable for losses due to delay, for losses due to overdue delivery as a consequence of altered circumstances.

Itchy Boots does not accept any liability for materials supplied by Itchy Boots’ supplier(s).

Itchy Boots shall not be held liable to you with regarding the use of the Site, the content or the materials contained in or accessed through the Site, including without limitation any damages caused by or resulting from reliance by you on any information obtained from Itchy Boots, or any other damages that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failures, theft, destruction, or unauthorised access to Itchy boots records, programs or services and any direct, special, incidental, consequential, punitive or exemplary damages, including, without limitation, damages for loss of goodwill, lost profits, loss, theft or corruption of user information, or the inability to use the Site or any of their features. The sole remedy for you is to cease use of the Site.

Force Majeure

In the event of Force Majeure, Itchy Boots has the right to suspend the execution of the Agreement or dissolve the Agreement partially or fully without court intervention and without Itchy Boots being bound to any compensation for damage.

In this matter, Force Majeure is given to mean: every situation due to which you cannot reasonably require Itchy Boots to fulfill the Agreement any longer. Force Majeure always includes: war, threat of war, civil war, riot, flooding, water damage, wilful damage, fire, sit-down strikes, labor strikes, transport difficulties, pandemic, unforeseen technical complications, operational breakdowns at Itchy Boots’ facilities or those of Itchy Boots’ suppliers, breaches of contract by Itchy Boots’ suppliers and government measures including import and export bans and quota systems.

If the delivery is delayed by more than two (2) months due to Force Majeure, both parties may terminate the Agreement without any obligation to pay compensation for damage to the other party.

Intellectual property/trademark protection

Itchy Boots owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.

The intellectual property rights in all text, graphics, user interface, visual interfaces, photographs, trademarks, logos, artwork and content made available to you on or through this website remain the property of Itchy Boots and are protected by copyright laws and treaties around the world. All such rights are reserved by Itchy Boots. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

Shipping, returns, exchanges, and cancellations

Itchy Boots strives to process and ship ordered Product as soon as possible, but not later than thirty (30) days, unless another delivery period has been agreed. In most cases, the ordered Product will be shipped within 2-3 business days. Itchy Boots is authorized to call in third parties for the completion of a delivery.

Once the ordered Product has been shipped, you will receive shipping confirmation including tracking information on the email address provided when placing the order. Itchy Boots is not responsible for lost Products due to a shipping address that is provided incorrectly. Itchy Boots asks you to first contact the shipping company indicated in your confirmation email, in case of doubt about the delivery times.

The risk of any damage or loss of the ordered Product lies with Itchy Boots until the moment of delivery of the Product to you at the address provided by you, unless agreed otherwise.

If it appears that an order cannot be executed or can only be partially executed because the Product does not arrive at the address provided by you, for whatever reason, Itchy Boots has the right to dissolve the Agreement with immediate effect without any charge. In that case, you are not entitled to any compensation.

All the ordered and shipped Products remain property of Itchy Boots until you have fully fulfilled your irrevocable financial obligations as a result of the Agreement.

Rights of withdrawal following remote purchase and exclusion (“Herroeppingsrecht”)

You are entitled to cancel the Agreement with Itchy Boots and return the Product, for any reason, within fourteen (14) days after receipt of the Product.

In order to invoke the right of cancellation, you are required to inform Itchy Boots by sending an email including the filled standard form for revocationvia the contactform within fourteen (14) days of receipt of the Product.

When invoking the right of cancellation, you will immediately, at least within fourteen (14) days after notifying Itchy Boots of your request to cancel the purchase, return the Products to Itchy Boots, as also further specified in our Return Policy.

You should treat the Product and the packaging with care during the fourteen-day term. You may unwrap the Product or use it only as far as needed to establish the nature, features, and operation of the Product. The guiding principle for this use is that you may only handle and inspect the Product as you would be permitted to do so in a shop. For example, wearing or washing a product is not permitted.

The right of cancellation is excluded in the following events:

  • if the Product, by reason of its nature, cannot be returned for example due to hygienic and health reasons and the sealed packaging has been breached; or
  • if the Product is manufactured according to your specifications, that are not prefabricated and that are manufactured on the basis of an individual choice, decision or your specifications, or that are clearly intended for a specific person (of a personal nature); or
  • if the Product has been altered or damaged, worn, or washed by you.

You will be responsible for returning the Product in its original condition with the tags attached, including the shipping costs for returning the Product. Shipping costs are nonrefundable. It is advised that you use a trackable shipping service and purchase shipping insurance. Itchy Boots cannot guarantee that your returned item will be received in good order.

If you cancel the Agreement in accordance with these Terms, Itchy Boots will process a refund to you as soon as possible, at least within fourteen (14) days, after Itchy Boots has received the returned Product and verified compliance with the Return Policy. A refund will be made via the same method of payment as of the order unless agreed upon differently. This refund includes the standard delivery costs of the order made.

Guarantee, complaints procedure, objections

Make sure you check your Product(s) once you receive your package. In case you received a defect or incorrect Product please contact us by sending an email to store@itchyboots.com. We may ask you to provide us with photographic evidence.

Any harm from delivery must be accounted for to Itchy Boots within 30 days of receipt of the item(s). In the event that you get your Product(s) and it has been damaged during shipment, please email to store@itchyboots.com. immediately. Include an image and description of the damaged Product(s). This information is very useful to us in ensuring that our items are bundled and sent appropriately. We will issue a refund for the damaged Product(s) and you can make the order again or we will have the damaged Product(s) replaced.

After identifying any fault, you are obliged to stop using the Product in question immediately and furthermore to make every possible effort within reason to prevent (further) damage and/or desist any actions that could cause (further) damage.

The notice of default should contain a description of the failure as detailed as possible so that Itchy Boots can respond adequately. Itchy Boots may require photographic evidence before damaged or incorrect Products can be returned. You should allow Itchy Boots the opportunity to investigate the complaint.

If you submit a complaint in due time, it will not suspend your payment obligations. In that event, you will remain obliged to pay the ordered Product, unless no independent value can be attached to it.

If a fault is reported later, you shall not be entitled to replace or compensate for damages unless a longer-term arises from the nature of the Item or the other circumstances of the case.

If it has been established that a Product is faulty and the fault was reported in due time, Itchy Boots shall replace or arrange the repair the faulty Product or pay you a compensation for replacement – to be decided at Itchy Boots’ discretion – within a reasonable term after its receipt when returned to Itchy Boots, or if returning the Product is not reasonably possible, after receipt of a written notice of the fault from you. If the Product is replaced, you are obliged to return the Product that is to be replaced to Itchy Boots and to furnish Itchy Boots with its ownership unless Itchy Boots instructs otherwise.

If it emerges that you have mistakenly made a claim on the guarantee, all inspection costs and additional costs will be charged to you.

Applicable law and disputes

All Agreements between you and Itchy Boots to which these Terms apply are governed by Dutch law.

All disputes related to the Agreements between you and Itchy Boots to which these Terms apply shall be settled by the competent court in the district in which Itchy Boots has its place of business, to the exclusion of all judicial authorities.

Amendments and Additions to these Terms

Itchy Boots always has the right to amend and/or add to these Terms.

Itchy Boots may update these terms from time to time. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes. Your use of the services following the changes constitutes your acceptance of the updated Terms.

If any provision in these Terms proves not to be legally valid and/or loses its legal effect, it will not affect the remaining provisions of the Terms and the parties are obliged to arrange a new provision as soon as possible of which the meaning is as close as possible to the “former” meaning.

How to contact us

If you have any questions about our practices on these Terms, please first check the FAQ page. If your question still hasn’t been answered, you can contact the Itchy Boots via the contact form.

 

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